RETURN & EXCHANGE

We hope that you will be delighted with your items however, if you would like, all UNUSED and UNOPENED products purchased through www.vlab.us may be returned for a full refund or exchanged within fourteen (14) days following the date of purchase.

Based on the reason for the return/exchange either Vlab or the buyer will be responsible for shipping charges. If you are returning/exchanging a defective or wrong item, you will receive a full refund/exchange upon receiving the item back to our warehouse. If you are returning/exchanging your item for any other reason, the return/exchange shipping charges shall be your responsibility.

CONDITIONS FOR RETURN/EXCHANGE

You may return/exchange an unused product purchased at www.vlab.us within the fourteen (14) days following the date of purchase, subject to your compliance with the following conditions:

  • You include all original packaging in like new condition
  • You include all accessories and documentation in undamaged, unused new condition
  • You include the product in undamaged, unused like new condition
  • You include a receipt documenting your purchase of the product at www.vlab.us within the above return period.

*Exception: returns for personal reasons (outside of any product issues) require the return shipping cost to be covered by the customer.

HOW TO RETURN/EXCHANGE YOUR PRODUCT

To initiate your return, please use the following procedure:

Contact VLAB Customer Support at info@vlab.us. After we receive your email, and have confirmed that your product is eligible for return/exchange, we will provide you with the appropriate return address for the item. The customer must pay the shipping for the return package. Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid, and date of purchase.

Ship the package at your local UPS or FedEx drop-off location.

REFUND/EXCHANGE TIMING

VLAB will endeavor to issue a refund to the instrument of purchase or ship the replacement within 10 business days of receiving an unused returned product that complies with the conditions for return/exchange set forth above. VLAB reserves the right to deduct the cost of return shipping from your order.